Customer service
Shipping & Returns
How your order gets to you — and what happens if something isn’t quite right.
Shipping
We offer free shipping on all U.S. orders of $50 or more. Orders under $50 ship at a flat rate calculated at checkout.
Because everything is handmade to order in small batches, please allow 2–5 business days for your order to be made before it ships. You’ll get a tracking link by email as soon as it’s on its way.
Backorders & limited runs
A few items are made in small, limited runs. If something is on backorder, it may take 3–5 weeks to ship — we’ll always let you know before you’re charged, and you’re welcome to reach out any time for an update.
Returns & exchanges
For everyone’s safety, opened or used personal-care products can’t be returned. Unopened, unused items in their original packaging can be returned within 30 days of delivery for a refund or exchange — just reach out first so we can help.
Damaged or wrong items
If your order arrives damaged, or you received the wrong item, email us within 7 days at kevork@apricoty.com with a photo and your order number and we’ll make it right — no fuss.
How to start a return
Email kevork@apricoty.com with your order number and what you’d like to do. We’ll send return instructions, and once we receive the item we’ll process your refund or exchange within 5 business days.
Still have a question?
We’re happy to help with anything about your order.
